Contact Terminal Sports prior to returning any item.
Our guarantee covers any defect in material or workmanship occurring under normal use within a reasonable amount of time. If we must return equipment to the manufacturer for repair, and there is a charge, customers will be billed at cost for the charge. Send a detailed note describing the problem on any item sent to us for repair, your daytime phone number, E-mail address, and date the item was purchased (If possible include a copy of the invoice).

If Terminal Sports allows the return of any goods, it should be understood there will be a minimum restocking charge of 20%.
A note with full explanation must accompany any returned item.
Computer programs cannot be returned.
Video tapes cannot be returned if seal is broken.
Smoke signals cannot be returned.
Please include funds for postage on exchanged items.
Custom made equipment cannot be returned.

After 60 days, we strongly suggest that any defective merchandise be returned directly to the manufacturer stating the date of purchase and source of supply. By doing so, time and expense will be saved.
Items ordered together are not necessarily shipped or delivered on the same day. Wait a few days before contacting us if you are "missing a package."

Claim Information:
All merchandise is triple checked. Any discrepancy must be reported within 10 days of receipt of shipment. You cannot collect for breakage, damage, or shortages unless you keep the shipping carton. No matter what the shipping method, if any package shows signs of external damage, please do not accept it. Refuse it and insist that the carrier tell you what procedure should be followed. NOTIFY US IMMEDIATELY! If there is concealed damage - notify us! We will tell you what procedure to follow.